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Extended IT support hours.

Standard support hours work for most businesses. Some don’t fit that pattern. If your business operates later in the day, or you need cover beyond the usual working week, extended support hours are available as an add-on to your Network Fish contract.

Extended IT Support

Standard support hours work for most businesses. Some don’t fit that pattern. If your business operates later in the day, or you need cover beyond the usual working week, extended support hours are available as an add-on to your Network Fish contract.

How it works

Extended hours support gives you access to our helpdesk beyond standard business hours. As with standard support, the majority of issues are resolved remotely, through phone or remote access, without needing an on-site visit. Where an on-site visit is required, this is arranged for the next standard working day.

Is this right for your business?

Extended hours support is worth considering if:

  • Your team regularly works later in the day and needs IT support available during that time.
  • You run client-facing or operational activity outside standard office hours and cannot afford IT issues to wait until the next working day.
  • You want additional reassurance around a specific period, such as a major system change, an event, or a particularly busy period for your business.

Pricing and availability

Extended hours coverage is priced according to your specific requirements, including the hours of cover needed and the nature of your business. Get in touch and we will put together a proposal based on what you need.

Part of a wider support relationship

Extended hours support is an add-on, not a replacement for your core managed support contract. It sits alongside your existing helpdesk access, monitoring, and on-site cover, giving you additional reach when you need it.

Get in touch

If extended support hours would be useful for your business, contact us to discuss your requirements and we will confirm what’s available and how it would work for you.

Get in touch   or call +44 (0) 207 403 4031

Frequently asked questions

What is extended IT support?

Extended IT support is an optional add-on to a Network Fish managed support contract, giving access to helpdesk support beyond standard business hours. It is designed for businesses that operate later in the day or need additional cover for a specific period or activity.

What hours does extended support cover?

Extended support hours are arranged based on your specific business requirements rather than a fixed standard offering. Get in touch to discuss what cover you need and we will confirm availability and put together a proposal.

How much does extended IT support cost?

Extended support is priced according to the hours of cover required and the nature of your business. There is no fixed published rate, as requirements vary significantly between businesses. Contact us with details of what you need and we will provide a proposal.

Is extended support available to all clients?

Extended support is available as an add-on for Network Fish managed support clients. If you are not yet a managed support client and are interested in extended hours cover, get in touch and we can discuss what arrangement would work for your business, including as part of a new managed support contract.

What happens if an on-site visit is needed during extended hours?

If an issue raised during extended hours requires a physical visit, this is arranged for the next standard working day. Most issues raised during extended hours are resolved remotely without needing an engineer on-site.

Is extended support different from standard support?

Yes. Standard managed support covers helpdesk access during normal business hours, Monday to Friday. Extended support is a separate, additional layer of cover beyond those hours, available as an add-on for businesses that need it. The two work together rather than replacing one another.