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IT Infrastructure Services

The infrastructure behind your business — your office network, Wi-Fi, switches, servers, and cloud systems — is the thing nobody thinks about until it stops working. We think about it so you don't have to.

IT Infrastructure Services

The infrastructure behind your business — your office network, Wi-Fi, switches, servers, and cloud systems — is the thing nobody thinks about until it stops working.

We think about it so you don’t have to.

What we manage

Office networks and Wi-Fi

A poorly configured Wi-Fi network is both a productivity problem and a security risk. We design, install, and manage business-grade Wi-Fi and wired networks across your office, including across multiple sites. That means proper segmentation between your staff network and guest access, coverage that actually reaches every desk, and ongoing monitoring so we know if something is degrading before it becomes an outage.

Switches and network hardware

The switches that sit behind your network, connecting every device in the building, need configuring, updating, and monitoring just like everything else. We manage this as part of your infrastructure support so nothing is left unpatched, undocumented, or forgotten.

Servers and on-premise systems

If your business runs any on-premise servers — whether for file storage, line-of-business software, or any other purpose — we monitor, maintain, and support them as part of your managed support contract. Server health, disk space, performance, and security patching are all watched continuously.

Cloud infrastructure and Microsoft 365

More and more of your infrastructure now lives in the cloud. Microsoft 365, SharePoint, Teams, OneDrive, Azure virtual machines, and cloud-hosted line-of-business applications all need configuring, securing, and managing properly. We handle the admin layer so your cloud systems are set up correctly, locked down appropriately, and working the way your business needs them to.

Monitoring around the clock

We deploy remote monitoring and management (RMM) software across your entire estate — servers, network equipment, and computers. It watches performance, flags issues, and in many cases resolves problems automatically, before anyone in your business notices anything is wrong.

When something does need attention, it is raised as a ticket in our helpdesk and dealt with.

Domain monitoring

We monitor your domain registrations and DNS configurations so that an expiring domain, a misconfigured DNS record, or an unauthorised change does not take your website, email, or business systems offline without warning.

Multi-site and multi-office support

If your business operates across more than one location — whether London and elsewhere in the UK or across countries — we manage the infrastructure across all of them under a single support arrangement. Network Fish currently supports clients across London and internationally, with remote monitoring covering every site.

What happens when something goes wrong

We find out before you do. That’s the point of continuous monitoring.

When a server is running low on disk space, we deal with it. When a network switch drops offline at night, we’re alerted and we investigate. When your internet connection drops out, we’re already on the phone to your provider.

If an engineer needs to come on-site, we have engineers covering London who can be with you the same or next working day.

One monthly fee. One number to call.

The day-to-day risk of keeping your infrastructure running becomes our job, not yours.

Book your free site survey   or call +44 (0) 207 403 4031

FAQ

Common questions

What does managed IT infrastructure support include?

Managed IT infrastructure support from Network Fish covers the ongoing monitoring, management, and maintenance of the physical and cloud systems that keep your business running. This includes your office network and Wi-Fi, switches and network hardware, on-premise servers, Microsoft 365 and cloud-hosted applications, domain monitoring, and DNS configuration.

Everything is monitored continuously using remote monitoring and management software deployed across your entire estate.

What is remote monitoring and management (RMM) and why does it matter?

Remote monitoring and management, commonly called RMM, is software deployed across every device, server, and piece of network equipment in your business. It watches performance, flags issues, and in many cases resolves problems automatically, before anyone in your business notices anything is wrong.

When something needs attention, it creates a ticket in our helpdesk and an engineer deals with it. For Network Fish clients, RMM is deployed as standard across the entire estate from day one.

Do you manage Wi-Fi and office networks?

Yes. We design, install, and manage business-grade Wi-Fi and wired networks across your office, including across multiple sites. This covers proper network segmentation between staff and guest access, coverage across every area of your office, ongoing monitoring, and firmware updates for access points and switches.

A poorly configured Wi-Fi network is both a productivity problem and a security risk. We treat it as both.

Do you support on-premise servers?

Yes. If your business runs any on-premise servers, whether for file storage, a line-of-business application, or any other purpose, we monitor, maintain, and support them as part of your managed support contract.

Server health, disk space, performance, security patching, and backup verification are all monitored continuously. Issues are flagged and addressed before they become outages.

Do you manage cloud infrastructure as well as on-premise systems?

Yes. We manage both. Cloud infrastructure, including Microsoft 365, SharePoint, Teams, OneDrive, Azure virtual machines, and cloud-hosted line-of-business applications, requires the same level of configuration, security management, and ongoing administration as on-premise systems.

We handle the admin layer so your cloud systems are set up correctly, secured appropriately, and working the way your business needs them to.

What is domain monitoring and why do I need it?

Domain monitoring means keeping watch over your domain name registrations and DNS configurations so that an expiring domain, a misconfigured DNS record, or an unauthorised change does not take your website, email, or business systems offline without warning.

Domain and DNS issues are one of the most common causes of unexpected email or website outages for small businesses, and they are almost always avoidable with proper monitoring in place. We include domain monitoring as a standard part of our managed infrastructure support.

Can you support a business with multiple offices or locations?

Yes. Network Fish supports clients across multiple sites under a single support arrangement, including offices in different cities and different countries. Remote monitoring covers every site regardless of location, and on-site engineer visits are available across London.

For international or out-of-London sites, remote support is provided as standard with on-site coordination arranged where needed.

How quickly do you respond when something goes wrong with our infrastructure?

For managed support clients, our target response time for remote support is one hour. In most cases, infrastructure issues are identified and addressed by our monitoring systems before anyone in your business is aware of them.

Where an on-site engineer visit is needed, we aim to attend the same or next working day anywhere in London.

What happens if our internet connection goes down?

We monitor your internet connectivity as part of the infrastructure support service. If your connection drops, we are alerted automatically and begin investigating immediately.

We will contact your internet service provider on your behalf, manage the support case, and keep you updated on progress, so you do not have to navigate provider support queues yourself.

Do you help with hardware procurement?

Yes. We advise on and assist with the procurement of IT hardware, including laptops, desktops, servers, switches, access points, and other network equipment. We can source hardware appropriate to your requirements and budget and handle the configuration and deployment as part of the setup process.

We do not require you to purchase hardware through us, but we are able to assist if you would find it useful.

Is IT infrastructure management included in a Network Fish managed support contract?

Yes. Network Fish managed support contracts cover the ongoing monitoring, management, and maintenance of your IT infrastructure as part of the monthly fee. This includes RMM deployment across your estate, server and network monitoring, domain and DNS monitoring, Microsoft 365 administration, and helpdesk support for infrastructure issues.

There is no separate charge for infrastructure management on top of the managed support contract.

How is managed infrastructure support different from break-fix IT support?

Break-fix IT support means calling someone when something goes wrong and paying for the time it takes to fix it. Managed infrastructure support means continuous monitoring, proactive maintenance, and automatic alerting so that most problems are caught and resolved before they cause any disruption.

The difference in practical terms is that with managed support, your infrastructure is being watched around the clock, whereas with break-fix support, nobody knows there is a problem until your business is already affected by it.