Home  /  Microsoft 365 Business Support

Solutions

Microsoft 365 business support.

Microsoft 365 brings together email, file storage, Teams, and the Office apps your business runs on. Getting genuine value from it depends on the right licence, correct configuration, ongoing administration, and support when something goes wrong. We manage all of it as one service.

Microsoft 365 Business Support

Microsoft 365 brings together email, file storage, Teams, and the Office apps your business runs on. Getting genuine value from it depends on more than just having the licences — it depends on the right licence for each user, correct configuration, ongoing administration, and support when something goes wrong.

We manage all of it as one service.

Choosing the right licence

Microsoft 365 Business licensing has several tiers, and choosing the wrong one for a given user is a common, quietly expensive mistake — either paying for features nobody uses, or missing capabilities the business actually needs.

  • Microsoft 365 Apps for Business covers the core desktop apps: Outlook, Word, Excel, PowerPoint, Publisher, Access, and OneDrive, without the cloud services layer.
  • Microsoft 365 Business Basic covers web and mobile versions of the core apps plus Exchange, Teams, SharePoint, and OneDrive — the cloud collaboration layer without the desktop apps.
  • Microsoft 365 Business Standard combines both of the above: the full desktop apps and the full cloud services.
  • Microsoft 365 Business Premium adds device management (Intune) and information protection on top of Business Standard, for businesses that need stronger device and data control.

We assess your business, the number of users, and how each person actually works, and recommend the right mix of licences — rather than putting everyone on the same tier by default.

What we manage

Licensing and administration

Sales, configuration, installation, and ongoing management of your Microsoft 365 licences. As a Microsoft Partner, we handle the admin layer so you are not navigating Microsoft’s admin centre yourself.

Teams, SharePoint, and Exchange

We configure and support the core collaboration tools — Teams for communication and meetings, SharePoint for document storage and intranet sites, and Exchange for email — so they work together properly rather than as three disconnected tools.

Security configuration

We apply security hardening across your Microsoft 365 environment: multi-factor authentication, conditional access, secure admin accounts, and regular security reviews, rather than relying on Microsoft’s default settings.

Helpdesk and end-user support

Day-to-day Microsoft 365 issues — password resets, login problems, app questions, configuration changes — are handled through your standard helpdesk support as part of your managed contract.

Microsoft 365 backup

One thing worth knowing if you are not already aware: Microsoft does not back up your Microsoft 365 data. Their own terms make this clear, and they recommend third-party backup for exactly this reason. We provide dedicated Microsoft 365 backup as part of our service — you can read more about what this covers on our Microsoft 365 disaster recovery page.

Who this is for

Any business running Microsoft 365 benefits from having it properly managed rather than self-administered. This is particularly relevant if you are not certain you are on the right licence tier for your team, nobody internally owns Microsoft 365 administration, you have never had a security review of your environment, or your team regularly runs into Microsoft 365 issues with nowhere clear to turn for help.

Part of your managed support contract

Microsoft 365 licensing, administration, security configuration, and helpdesk support are included for Network Fish managed support clients. Licence costs themselves are billed according to your subscription.

One monthly fee. One number to call.

The day-to-day management of your Microsoft 365 environment becomes our job, not yours.

Book your free site survey or call +44 (0) 207 403 4031

Common questions about Microsoft 365 support

Which Microsoft 365 licence is right for my business?
This depends on how your team works. Microsoft 365 Apps for Business suits users who mainly need the desktop Office apps. Business Basic suits users who primarily need cloud collaboration tools like Teams and SharePoint without the full desktop apps. Business Standard combines both. Business Premium adds device management and information protection, useful for businesses with stronger security or compliance requirements. We assess your team and recommend the right mix, which is often a combination of tiers across different users rather than one licence for everyone.
Does Microsoft 365 back up my data?
No. Microsoft 365 keeps your data available but does not back it up in the way most businesses assume. We provide dedicated third-party backup for Microsoft 365 as part of our service. See our Microsoft 365 disaster recovery page for full detail on what this covers.
What is the difference between Office 365 and Microsoft 365?
Office 365 was Microsoft’s original name for its cloud productivity suite. It was rebranded to Microsoft 365 as the offering expanded beyond the core Office apps to include additional services such as device management and security tools, depending on licence tier. The two names are sometimes still used interchangeably, but Microsoft 365 is the current branding.
Can you manage our Microsoft 365 security settings?
Yes. We apply security hardening across your Microsoft 365 environment as standard, including multi-factor authentication, conditional access policies, secure admin accounts, and regular security reviews using Microsoft’s own Secure Score as a benchmark.
Is Microsoft 365 helpdesk support included in a managed support contract?
Yes. Day-to-day Microsoft 365 support — covering Outlook, Teams, SharePoint, password resets, and general issues — is handled through your standard helpdesk as part of your managed support contract, at no additional charge.
Can you help us migrate from a different email or collaboration platform to Microsoft 365?
Yes. We handle Microsoft 365 migrations, including planning the move, configuring the new environment, and managing the transition for your team, as part of our Microsoft 365 business support service.