Extended IT Support

Remote IT Support Services

At Network Fish, we offer extended IT support hours to ensure that you understand that the traditional working hours of 9 to 5, Monday to Friday may not fit the needs of every business.

Why Choose Network Fish?

  • We understand that your business might operate during extended hours, and so do our IT support services. We are passionate about being available for our customers, especially when they need us the most. IT issues can emerge unexpectedly, and we are here, ready to lend a helping hand whenever you encounter technical challenges. With our extended support hours, we’ve got your back during those late evenings, ensuring your business operations run smoothly.
  • We value the trust you place in our expertise, and we believe in going the extra mile to deliver exceptional support. Our team of skilled and passionate IT professionals is just a call away, eager to assist you in resolving any technical difficulties you may encounter. Whether it’s a minor glitch or a complex problem, we are dedicated to finding efficient solutions, minimizing disruptions to your business.
  • Our commitment to providing exceptional support is unwavering. We believe that by being there for our customers during extended hours, we can contribute to their success and help them achieve their goals.
  • With our advanced remote access technology, our experts can remotely resolve almost any issue as if they were present in your office, eliminating the need for an on-premises visit.
  • This streamlined approach enables us to solve problems faster, minimizing disruptions to your operations, and ensuring a smooth and efficient resolution process.
  • Our team of highly skilled and experienced engineers is dedicated to providing top-notch IT support services with unmatched expertise and quality. We take pride in delivering exceptional customer service, resolving over 75% of calls within a swift 30 minutes of logging. Trust us to handle your IT needs with the utmost care and attention.

Frequently Asked Questions

What hours are covered within Network Fish’s extended IT support service?

Our extended IT support hours cover the following period: Monday to Friday, from 5pm to 10 pm, excluding bank holidays.

What is the response time for Network Fish’s extended IT support?

Our extended IT support contract includes a guaranteed response time of one hour. Initially, our engineers will attempt to resolve your issues over the phone or through remote access. If necessary, an engineer will come to your site at an agreed time to address the problem on the next standard working day.

How do I sign up for extended IT support with Network Fish?

To sign up for our extended IT support service, you will need to sign our terms and conditions. Our team will provide you with all the necessary information and contact details to reach us during our extended support hours.

Do you provide guaranteed response times for pay-as-you-go IT support?

For our pay-as-you-go IT support customers, we do not offer guaranteed response times. This arrangement allows for informal support, where customers can reach out to us as needed and pay based on our hourly/day rate. If your business requires guaranteed response times, we suggest considering our IT support contracts or fully managed IT support services.

Get in Touch

If you’re interested in our extended IT support hours or would like more information about our other IT support services, please contact us today or email us at sales@networkfish.com. Our team of experts is ready to assist you and ensure that your IT systems are always operating at their best.