A full suite of 24/7 it solutions

Remote IT Support Services

Do you own or manage a small or medium-sized business? If the answer is yes, you probably wonder where to begin with your business’ tech support needs.

DNS Security

DNS security is an essential part of any cyber security plan developed to protect employees and businesses whose jobs involve constant web browsing. Network Fish offers a complete security solution with many features and advanced technology.

Antivirus security

With the increasing number of remote work opportunities and personal or business laptops, businesses and organizations of all sizes are turning to paid or free antivirus software.

Microsoft Teams Call

Enterprise developer company Microsoft launched their Teams app back in 2016, offering numerous opportunities for businesses and organizations to connect with their employees and ease their collaboration process.

Encryption service

Encryption is used to make data transferred over a network readable only by authorized people who have access to the decryption key. 

Microsoft 365 Security

With the increase of laptop-based job positions and remote career opportunities globally in recent years, many companies and employees started turning to SaaS and cloud-based solutions such as Microsoft 365.

VoIP app/VoIP software

VoIP app/VoIP software

VoIP (Voice-over-Internet-Protocol) software combines all features of a traditional landline telephone with improved software functionality. Many businesses have turned to this inexpensive solution for their customer service representatives or other telecommunication teams. With VoIP, you can make international calls, mobile or landline calls without paying a fortune to your phone network provider. 

Some features that traditional hardware telephones do not, but VoIP has, are screen sharing, unlimited calling, video communications, online meetings, instant messaging and SMS messages. Since it's such a versatile solution, it's worth exploring the VoIP softphone, how it works, and how to set up and configure it.

What is a VoIP softphone?

A VoIP softphone (Voice-over-Internet-Protocol) is a phone service software that you can install on computers or mobile devices and make unlimited calls. Individuals and businesses use them to make calls over the Internet from anywhere. You need to have an Internet connection and your smart device with an installed VoIP app with you. 

Keeping in mind that VoIP systems are software and not hardware, you need to ensure you have the appropriate equipment to use them: an external headset with a microphone or a working internal microphone and speakers. You can use your mouse, keyboard or touchscreen to dial numbers and save contacts.

There are many different VoIP service providers, including paid and free ones. Some of the most popular VoIP apps are Skype, 3CX, Microsoft Teams, Vonage, Jive, Twinkle, GoogleTalk and iChat.

VoIP service benefits

One of the most significant advantages of VoIP services is that you don't need a telephone network service to conduct a call. As long as you have internet access and a setup VoIP software, you can make calls from anywhere and save up on mobile roaming charges. 

It's a scalable solution for businesses and remote employees with the added benefit of advanced features for some paid apps.

How does it work?

VoIP software allows you to make voice calls over Internet protocol, meaning you need an Internet connection instead of a mobile network or a local landline. VoIP providers use special VoIP servers to set up calls and connect them to other telephone networks.

When VoIP calls begin, the software converts the voice signals from analogue to digital, compresses them to send them over the broadband network and uncompresses them on the receiving end.

VoIP functions

VoIP phone systems carry out all functions that traditional headphones do, plus additional software-based functions such as:

  • Calling remotely from anywhere in the world and forwarding incoming calls
  • High mobility because you don’t need cables or plugs
  • Record calls which you can later listen to
  • Video calls and visual voicemail management
  • Click-to-dial and SMS messaging
  • Conference calling and team messaging.

How to use VoIP?

You need VoIP desktop apps/mobile apps or a SIP-compatible desk phone for VoIP solutions to work. SIP stands for Session Initiation Protocol and is used to manage and facilitate VoIP calls by establishing communication protocols over the Internet and thus increasing their security and reliability. 

To make such VoIP calls, you need an assigned IP address and use the VoIP app. The apps are user-friendly and intuitive since most providers tend to create a resemblance between apps and actual phones. 

You can dial numbers to make outgoing calls by clicking on the numbers in the app or selecting a person from a pre-saved contact list. If you receive an incoming call, a dialogue will open and allow you to choose your preferred action. 

The effective use of VoIP is possible only with the proper setup and configuration, which we'll discuss below.

VoIP software setup and configuration

After you have everything necessary (Internet connection, a smart device, additional accessories if required) and you have chosen between the different business VoIP providers, it's time to set up and configure your new communication platform. 

Make sure you have a reliable network connection

Since VoIP signals are sent over the Internet, the system's services depend on a good and fast network connection. A stable Internet connection lets you handle incoming and outgoing calls with good quality or conference calls, video messaging, or video conferencing. 

Failure to provide reliable Internet will probably result in interrupted calls, negatively impacting customer experience and losing their attention and loyalty.

Port your existing numbers

Porting your existing numbers to your new IP PBX (Private Branch Exchange/Business Phone System) is essential for the convenience of your customers and their ability to reach you. 

Consult with your VoIP provider if they can help you or have an existing porting system in place. Remember not to cancel your previous phone service before porting your numbers to ensure a faster and easier transfer.

Installation

If you choose a VoIP solution with an on-premise IP PBX server, you will need a team of technicians and electricians. If you choose a cloud-hosted PBX, you most likely will save on installation costs, space and the tech team you'll need in case of an on-premises solution. 

Download the provider's app to hook it to your VoIP desk phones or personal devices and complete the installation following the steps.

Configuration

After successfully installing the VoIP service, it's time to configure it according to your business needs and team's tasks. You can do so via the setup wizard or by accessing the app's settings, creating calling schedules or voicemail and assigning extensions you might need.

VoIP software maintenance and support

Wondering which provider to choose? Network Fish offers a complete VoIP software maintenance and support solution for your business. We have a London hosted VoIP telephony service and use the 3CX phone system or Microsoft 365 business voice application for Windows/Android/iOS or our standard handsets. 

Our tech team will take care of everything related to your new telephone system, providing regular maintenance and support and on-call services.

How can we help your business?

Network Fish will help your business by providing you with a complete VoIP software solution. Our team will set up your mobile or desktop apps and port your numbers from the previous phone network so your employees can continue their work uninterrupted and your customers don't lose touch with you. 

Our VoIP services include multiple features that allow your team to work remotely, call customers and other team members from their smartphones or laptops and conduct unlimited VoIP voice and video calls without incurring charges from mobile networks. 

Additional functionalities such as hunt groups, cloud call recording, auto attendant and virtual numbers are also available to best suit your business communications.

Why us?

Network Fish will design a VoIP solution based on your business needs and advise you about services that possibly will lighten your workload and improve your operations. We work with a compatible SIP provider, and our proactive team will install, configure, monitor and maintain your new business phone system. 
Our experienced engineers are proactive and can provide a 24/7 on-call service to ensure you and your business are well taken care of.

VoIP Handset

Businesses of all sizes incorporate VoIP software and handsets to gain more flexibility, increase the security of their operations, reduce phone-related expenses and allow their employees to stay connected from anywhere in the world.

Server Backups

Backup servers are secondary on-premises or remote servers used for app, data, files and database backup facilitation. They make retrieval of backed-up information possible both locally and remotely.

Microsoft 365 Disaster Recovery

Microsoft Online Services employ a Database Availability Group (DAG) technology to ensure Exchange Online Mailbox data protection and Office disaster recovery. You can also benefit from data loss prevention and eDiscovery for data restoration capability if you have premium plans.

SharePoint Online Backup

First is the Microsoft built-in standard recovery capability. Microsoft provides a backup and recovery option for all their plans. It keeps up to 50 000 last versions of specific SharePoint data types that you can restore within 90 days from the deletion moment.

Backup Microsoft Teams Data

Microsoft Teams is the teamwork collaboration hub of Microsoft 365 plans. It includes data from calendars, chats, meetings, messages, and other 365 apps. That is why employing a proper Microsoft Teams backup solution is essential for your business.

Microsoft 365 Backup

Microsoft 365 is a fantastic scalable solution for small, medium and large organisations. It is the preferred management system by thousands of businesses. It allows users to work and collaborate from anywhere and any time via desktop, mobile and web apps. 
With such a diverse way of accessing user data and editing sensitive business information, comes the question of security risks and potential loss of data. Network Fish is an IT solution provider offering a full Office backup for you.

BACKUP EXCHANGE

Microsoft Exchange is an email server provided by Microsoft and runs on Windows server operating systems. It works with webmails and synchronises emails, contacts, calendars, and more across other devices. 
You can imagine how a proper backup of your Microsoft Exchange servers is essential if you want to restore your Exchange server database, messages, settings and files. Network Fish offers full system recovery, including an Exchange backup as part of our disaster recovery plan.

SharePoint Support and Management

These numbers are not surprising since SharePoint is one of the more complex Microsoft softwares so far. It represents a compilation of high-tech programs combined to provide the perfect environment for the enterprise and business. 

Using Microsoft Sharepoint, you can save and store information, organise and quickly find important files, manage your work process, resources, productivity and much more.

Office 365

To put it simply, Office 365 brings the best tools to perform in a modern workplace. It is the product of Microsoft accepting that a lot of the users of its traditional Office offerings are no longer tied to a desktop, they are mobile, and those things shouldn’t stop them from being productive.

Microsoft also embraced the fact that their users needed better tools for collaboration as well as better and persistent access to their important documents. Office 365 also supports Microsoft’s vision of cloud computing, specifically that of running a company’s groupware suite of apps.

With Exchange Online, SharePoint Online and Microsoft Teams, users get all the benefits of accessing their email, calendar, company resources, and communication tools without the need of an extensive infrastructure or a big IT department.

Telephony

Affordable Business VoIP solution – We offer customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. With our service you are guaranteed to increase productivity, reduce business travel and telco costs, streamline operations
and improve customer service.

Unified Communications Solution Made Easy - Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, and email, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

Cyber Security

We offer a full suite of end to end managed cyber security protection to defend your business from current and emerging threats.

Backup

Imagine walking in to work on Monday and all company data is inaccessible… for a week, or forever. Today, this is a real risk for many businesses.

Three copies, on two different mediums and one copy off site. Are you following this basic rule? Because backup is the only tool to save your business from disaster.

Every day, more and more legacy backup customers switch to our backup service. Why? Because technologies designed for the client-server era cannot deliver 24x7x365 availability with the ability to restore any IT service running in the hybrid cloud within seconds and minutes that today’s
businesses demand.

Quite simply if you run virtualisation, desktops or Office 365 in your business, you probably want to protect it in the best possible way. Our backup and recovery service with impressive features such as instant recovery and file level restores helps modern day businesses entrust their data backups with us.

  • Office 365 backup – Microsoft is not responsible for any of your data in the cloud, other than provide you with access availability. Protection and backup is the responsibility of the Office 365 customer and your emails and files must be backed up to a non-Microsoft solution to protect against internal and external risks.
  • Workstation backup – There are many scenarios where important files are stored only on a users’ machine. A low-cost desktop backup solution to the cloud is an excellent protective measure.
  • Server backup – Let us fully manage your disaster recovery procedure by setting up, monitoring, regularly testing and optionally storing your valuable company digital property.

IT Support for London

Affordable IT Support for SME’s is what our managed IT support for businesses offers. You can guarantee you’re covered by a reliable and highly experienced team who will act as your company’s own external IT department. Outsourcing your IT to our managed service means swift responses round the clock, a proactive approach to monitoring and strategic thinking when it comes to what’s best for your business.

By outsourcing your IT services to us, you can streamline your company’s IT processes and infrastructure, as well as saving time and money. Network Fish provides a comprehensive support service that monitors your systems 24/7 and we take the time to understand your needs.

Are you an International or Worldwide company who has an UK subsidiary? If so, we can help with our Smart Hands service, it’s rarely cost effective to send your own staff to the UK when work needs to be completed. That’s why Smart Hands is so valuable and important to SME’s.

If you need on-site technical assistance, Smart Hand engineers provide assistance with deployment, installations, troubleshooting and testing.

Flexible Working Spaces

We implement Internet Access, Network Management, platform integrations and other IT Solutions for co-working office environments.

Hosted Services

In summary, it's a cost effective, secure and scalable way of running your IT systems that negates the need for traditional servers and local resources.

Instead of running local server applications and the associated costs, we provide the datacentre services that lets you operate your business IT across the internet. The advantages? Dead simple: Flexibility, Economies of scale, Lower costs and Higher productivity.

There are two more reasons why hosted services is a must for businesses of all sizes - reliability and security. We will take care of not just your service, but all your information too.

We’ll replicate your data securely across data centres and still give you one-to-one support.

Wherever your teams are, they can be sure of getting data to their desktops, day in, day out and a helping hand, whenever they need it.

Projects

To adapt and grow you need to invest in your IT infrastructure and the best way to do that is by carrying out well-defined IT Projects.

Those projects come with some risk, but the best way to reduce your risk is to partner with an organisation that has a team of proven, highly accredited and experienced engineers who will ensure that your project is delivered on time, to specification and on budget. This will help ensure
that you enjoy a quick and positive return on your investment.

Our team of experienced engineers and project managers will work closely with you to take you through your entire outsourced IT project life cycle, from understanding your needs and scope, to successful delivery and review.

Infrastructure Services

IT Infrastructure is the backbone of any business. It is imperative that the IT infrastructure is carefully planned, deployed and maintained for the business to function efficiently.

We bring a wide range of robust, reliable and cost-effective IT infrastructure services to serve your needs:

  • Consultancy services in areas such as enterprise architecture definition, hardware and software landscaping and integration of business software
  • Enterprise networking services that include:
    • Optimization of networking solutions for network setup
    • Design, installation and maintenance of LANs and WANs
    • Setting up and maintenance of secure VPN and remote access solutions
    • Internet services such as connectivity
    • Firewall
    • Wireless