A full suite of 24/7 it solutions

Office 365

To put it simply, Office 365 brings the best tools to perform in a modern workplace. It is the product of Microsoft accepting that a lot of the users of its traditional Office offerings are no longer tied to a desktop, they are mobile, and those things shouldn’t stop them from being productive.

Microsoft also embraced the fact that their users needed better tools for collaboration as well as better and persistent access to their important documents. Office 365 also supports Microsoft’s vision of cloud computing, specifically that of running a company’s groupware suite of apps.

With Exchange Online, SharePoint Online and Microsoft Teams, users get all the benefits of accessing their email, calendar, company resources, and communication tools without the need of an extensive infrastructure or a big IT department.

Telephony

Affordable Business VoIP solution – We offer customers a simple, flexible and affordable solution that dramatically cuts telephony costs and management headaches. With our service you are guaranteed to increase productivity, reduce business travel and telco costs, streamline operations
and improve customer service.

Unified Communications Solution Made Easy - Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, and email, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

Synergy & Synergy Pro

Synergy is our fantastic cloud desktop computing solution that frees you from the complexities of a traditional office-based server network.

Fully Managed, Windows server solutions, centred around hosted Remote Desktop Services – hosted desktop from our secure UK data centres.

Hosted remote desktops or hosted desktops for short, are the modern way to run all your Windows desktop applications using the cloud. A hosted desktop lets you share applications, documents and data with colleagues wherever you or they are in the world and whatever device you use. Catering for both SMEs and larger corporates Synergy offers more than just a hosted desktop. We help design the best solution, make the transition to the platform simple and pain free, and once on-board you will find our support team friendly, helpful, and tenacious.

We specialise in working with customers who require innovative and customised hosted server and hosted desktop solutions for bespoke and off the shelf desktop applications.

Backup

Imagine walking in to work on Monday and all company data is inaccessible… for a week, or forever. Today, this is a real risk for many businesses.

Three copies, on two different mediums and one copy off site. Are you following this basic rule? Because backup is the only tool to save your business from disaster.

Every day, more and more legacy backup customers switch to our backup service. Why? Because technologies designed for the client-server era cannot deliver 24x7x365 availability with the ability to restore any IT service running in the hybrid cloud within seconds and minutes that today’s
businesses demand.

Quite simply if you run virtualisation, desktops or Office 365 in your business, you probably want to protect it in the best possible way. Our backup and recovery service with impressive features such as instant recovery and file level restores helps modern day businesses entrust their data backups with us.

  • Office 365 backup – Microsoft is not responsible for any of your data in the cloud, other than provide you with access availability. Protection and backup is the responsibility of the Office 365 customer and your emails and files must be backed up to a non-Microsoft solution to protect against internal and external risks.
  • Workstation backup – There are many scenarios where important files are stored only on a users’ machine. A low-cost desktop backup solution to the cloud is an excellent protective measure.
  • Server backup – Let us fully manage your disaster recovery procedure by setting up, monitoring, regularly testing and optionally storing your valuable company digital property.

Support

Affordable IT Support for SME’s is what our managed IT support for businesses offers. You can guarantee you’re covered by a reliable and highly experienced team who will act as your company’s own external IT department. Outsourcing your IT to our managed service means swift responses round the clock, a proactive approach to monitoring and strategic thinking when it comes to what’s best for your business.

By outsourcing your IT services to us, you can streamline your company’s IT processes and infrastructure, as well as saving time and money. Network Fish provides a comprehensive support service that monitors your systems 24/7 and we take the time to understand your needs.

Are you an International or Worldwide company who has an UK subsidiary? If so, we can help with our Smart Hands service, it’s rarely cost effective to send your own staff to the UK when work needs to be completed. That’s why Smart Hands is so valuable and important to SME’s.

If you need on-site technical assistance, Smart Hand engineers provide assistance with deployment, installations, troubleshooting and testing.

Business Intelligence

Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an organization’s strategic and tactical business decisions. BI tools access and analyse data sets and present analytical findings in reports, summaries, dashboards, graphs, charts and maps to provide users with detailed intelligence about the state of the business.

Detailed metrics, when carefully filtered are a powerful tool, and we have seen that in the latest Business Intelligence tools like Microsoft’s Power BI. Imagine being able to tap into powerful analytics concerning the performance of your workforce which allow you to make informed business decisions by using reports, summaries and live dashboards.

  • Visualisations
  • Simple interface for decision makers
  • Live data rather than weekly PDFs
  • Excel integration
  • Custom reports tailored specifically to your requirements

Hosted Services

In summary, it's a cost effective, secure and scalable way of running your IT systems that negates the need for traditional servers and local resources.

Instead of running local server applications and the associated costs, we provide the datacentre services that lets you operate your business IT across the internet. The advantages? Dead simple: Flexibility, Economies of scale, Lower costs and Higher productivity.

There are two more reasons why hosted services is a must for businesses of all sizes - reliability and security. We will take care of not just your service, but all your information too.

We’ll replicate your data securely across data centres and still give you one-to-one support.

Wherever your teams are, they can be sure of getting data to their desktops, day in, day out and a helping hand, whenever they need it.

Projects

To adapt and grow you need to invest in your IT infrastructure and the best way to do that is by carrying out well-defined IT Projects.

Those projects come with some risk, but the best way to reduce your risk is to partner with an organisation that has a team of proven, highly accredited and experienced engineers who will ensure that your project is delivered on time, to specification and on budget. This will help ensure
that you enjoy a quick and positive return on your investment.

Our team of experienced engineers and project managers will work closely with you to take you through your entire outsourced IT project life cycle, from understanding your needs and scope, to successful delivery and review.

Infrastructure Services

IT Infrastructure is the backbone of any business. It is imperative that the IT infrastructure is carefully planned, deployed and maintained for the business to function efficiently.

We bring a wide range of robust, reliable and cost-effective IT infrastructure services to serve your needs:

  • Consultancy services in areas such as enterprise architecture definition, hardware and software landscaping and integration of business software
  • Enterprise networking services that include:
    • Optimization of networking solutions for network setup
    • Design, installation and maintenance of LANs and WANs
    • Setting up and maintenance of secure VPN and remote access solutions
    • Internet services such as connectivity
    • Firewall
    • Wireless