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Managed IT Support

IT Support London

IT support for London businesses. One number, one team, one monthly fee.

Helpdesk support, on-site engineers, proactive monitoring, and Microsoft 365 administration. All included in one fixed monthly fee.

IT Support London

Network Fish provides managed IT support for London SMEs. We have been doing this since 2002 and our approach is straightforward: one fixed monthly fee covers everything your business needs from an IT support provider, helpdesk support, on-site engineers, proactive monitoring, Microsoft 365 administration, and security.

You get one number to call, a one-hour response target, and a team that knows your setup.

What this cover means in practice

If this happened tomorrow With Network Fish in place
Someone’s computer plays up and they cannot work We watch every machine around the clock and often fix problems before anyone notices. When your team does need help, we respond within one hour, and in London we come to you.
A member of staff clicks a dangerous link or lands on a fake website Dangerous websites are blocked automatically on every device, in the office or away from it, and security software spots and shuts down attacks that slip past the first line of defence.
A laptop is lost, stolen, or simply dies Every machine is encrypted so a thief cannot read what is on it. Every device is backed up to the cloud and can be wiped remotely. We can have the person working again the same business day.
Criminals target out-of-date software, the cause of most security breaches We keep every computer and application up to date automatically, and urgent security fixes are pushed through as a priority.
Someone leaves the company, or a new starter needs setting up Accounts are created on day one and switched off the day someone leaves, so no forgotten logins are left open for misuse.
A regulator, bank, or partner asks you to prove your IT is secure Your machines are locked down to a recognised security standard, with reports to show for it, and we guide you through Cyber Essentials certification step by step.

In short: one monthly fee, one number to call, and the day-to-day risk of running your business technology becomes our job, not yours.

What is included in managed IT support

Helpdesk support

When something goes wrong, your team calls or emails our helpdesk. Our target response time is one hour during business hours, Monday to Friday, 9:00am to 5:00pm. An engineer picks up the issue, resolves it, and logs what was done. There is no per-call charge, no per-hour billing, and no limit on the number of issues your team can raise. That is what the contract is for.

Most issues are resolved remotely, without anyone needing to visit your office.

On-site engineers

Some issues need a physical presence. Hardware failures, network problems, new office setups, and device installations require an engineer on-site. For London clients, we can attend your premises the same or next working day.

Where possible, we send the same engineer each time. They already know your office layout, your infrastructure, your team, and the history of your setup. There is no time wasted on introductions or background briefings. They arrive, they know the context, and they get on with it.

Remote monitoring and management

We deploy remote monitoring and management (RMM) software across every device, server, and piece of network equipment in your business. It watches performance, disk space, security status, backup completion, and dozens of other indicators, around the clock. Our software also scans continuously for vulnerabilities across devices and the network, capturing missing patches, outdated software, and exposed services.

When something looks wrong, we are alerted automatically. In many cases the issue is resolved before anyone in your business notices. In others, an engineer picks it up proactively. Most managed support clients contact our helpdesk significantly less often than they did with their previous IT provider. Not because anything has changed about how easy we are to reach, but because proactive monitoring means fewer things go wrong in the first place.

Security included as standard

Every managed support client gets a full security stack included: managed antivirus, endpoint detection and response (EDR), DNS-layer web filtering, multi-factor authentication (MFA) enforced across every account, patch management, and vulnerability scanning. This is not an optional add-on. It is part of what managed IT support means. See our Cyber Security page for the full detail.

Microsoft 365 and SaaS platform support

A large proportion of day-to-day IT issues for London SMEs are Microsoft 365 related. Outlook not connecting, Teams calls dropping, SharePoint permissions not working, OneDrive not syncing. We support all of these as standard.

Our engineers handle Microsoft 365 administration, security configuration, user account management, and licence assignment as part of your monthly fee. We also support other SaaS platforms your business relies on, including account provisioning, permissions, and security settings. See our Microsoft 365 Business Support page for more detail.

Cyber Essentials readiness

Cyber Essentials is a UK government-backed certification scheme that gives businesses a clear, practical baseline for IT security. Network Fish holds Cyber Essentials certification and we guide managed support clients through the process as part of the relationship.

Your managed support contract directly addresses the five technical controls assessed under Cyber Essentials: secure configuration, access control, malware protection, patch management, and network boundary protection. For most clients the gap between their current setup and certification is smaller than they expect.

We carry out a gap analysis, provide hands-on remediation support, and coordinate with your chosen certification body. Cyber Essentials Plus, which involves an independent technical audit, is available as a separate engagement.

See our Cyber Essentials page for more detail.

Endpoint backup

Endpoint backup is included in your managed support contract as standard. Every device is backed up automatically to the cloud, with versioned file recovery, encrypted storage, and backup monitoring integrated with our RMM platform. If a device is lost, stolen, or simply fails, we can restore files or rebuild the machine the same business day. If a device is lost or stolen, it can also be wiped remotely to prevent anyone accessing the data on it.

Microsoft 365 backup, covering your email, calendars, Teams data, and SharePoint, is available as a separate add-on. Cloud data is not automatically protected by Microsoft’s own retention policies, and many businesses are unaware of the gaps. If a mailbox is deleted, corrupted, or held to ransom, a third-party backup is the only way to recover it. See our Backup and Disaster Recovery page and Microsoft 365 Disaster Recovery page for more detail.

Who we support

We work with London SMEs across a wide range of sectors, including professional services, financial services, legal, creative, and not-for-profit. Our clients typically have between 5 and 250 users and want a single, reliable IT support partner rather than managing multiple suppliers or an in-house IT function.

If your business is based in London and you want IT support that is proactive, responsive, and commercially straightforward, we should talk.

How it works

  1. Free site survey. We visit your office, review your current setup, and give you a written report covering your infrastructure, security posture, and any risks or gaps we find. There is no charge for the survey and no obligation to proceed.
  2. Onboarding. We take over the management of your IT environment. Every device is enrolled in our monitoring platform, security tools are deployed, and your team is given helpdesk contact details. Most onboardings are completed with no disruption to your working day.
  3. Ongoing support. Your team calls when they need help. We monitor your systems in the background. You receive a quarterly report covering what was resolved, what was found proactively, and any recommendations. Your account is reviewed annually to make sure the service continues to fit your needs.

Pricing

Managed IT support is priced per user per month. The same fee covers helpdesk support, on-site callouts, monitoring, security, Microsoft 365 support, and endpoint backup. There are no per-incident charges and no surprise invoices.

Contact us for a proposal. We start with a free IT site survey to understand your environment and give you accurate figures.

One monthly fee. One number to call.

The day-to-day frustration of IT problems becomes our job, not yours.

Book your free site survey   +44 (0) 207 403 4031

Frequently asked questions

What does managed IT support include?

Managed IT support from Network Fish includes unlimited helpdesk support, on-site engineer callouts for London clients, proactive remote monitoring and vulnerability scanning across all your devices and infrastructure, Microsoft 365 administration and support, a full security stack covering antivirus, EDR, DNS filtering, MFA, and patch management, and endpoint backup. All of this is included in one fixed monthly fee. Microsoft 365 backup is available as a separate add-on.

How quickly do you respond to IT support requests?

Our target response time is one hour during business hours, Monday to Friday, 9:00am to 5:00pm. In practice many issues are picked up and resolved faster than this. For urgent issues, calling the helpdesk directly is the fastest route to a response.

Do you come on-site or is everything done remotely?

Both. Most day-to-day issues are resolved remotely without anyone needing to visit your office. When an issue requires a physical presence, such as a hardware failure, network problem, or on-site device setup, we send an engineer to your premises. For London clients, we aim for same or next working day attendance. Where possible, we send the same engineer each time, so they already know your setup, your office, and your team.

How is IT support priced?

We price per user per month. The fee covers helpdesk, on-site callouts, monitoring, security, Microsoft 365 support, and endpoint backup. There are no per-incident charges, no hourly billing for callouts, and no additional fees for raising support tickets. Microsoft 365 backup is available as a separate add-on, quoted separately. A free site survey gives us the information we need to confirm accurate pricing for your specific setup.

What size businesses do you support?

We work with London SMEs typically ranging from 5 to 250 users. Our clients are businesses that want a single, reliable IT support partner rather than managing multiple suppliers or an in-house IT function. If you are outside this range, speak to us anyway as we consider each client on its own merits.

How do you handle the transition from our current IT provider?

We manage the transition as part of onboarding. This includes coordinating with your existing provider for any handover information, enrolling your devices in our monitoring platform, deploying security tools, and briefing your team on how to contact us. Most transitions are completed with no disruption to your working day.

Do you support Microsoft 365?

Yes, fully. Microsoft 365 support is included as standard: Outlook, Teams, SharePoint, OneDrive, Exchange, user accounts, licensing, security configuration, and MFA. Our engineers handle Microsoft 365 administration day to day as part of your managed support contract. See our Microsoft 365 Business Support page for more detail.

Is backup included?

Endpoint backup is included in your managed support contract as standard, protecting the files on your computers with automatic cloud backup, versioned recovery, and remote wipe capability for lost or stolen devices. Microsoft 365 backup is available as a separate add-on and covers your email, calendars, Teams data, and SharePoint. See our Backup and Disaster Recovery and Microsoft 365 Disaster Recovery pages for more detail.

Are you Cyber Essentials certified?

Yes. Network Fish holds Cyber Essentials certification. Every managed support client receives a security stack that directly maps to the five Cyber Essentials technical controls, and we support clients through Cyber Essentials certification as part of the managed support relationship. See our Cyber Essentials page for more detail.

Can you help us achieve Cyber Essentials certification?

Yes. As part of your managed support contract, we carry out a gap analysis against the five Cyber Essentials technical controls, provide hands-on remediation support to close any gaps, and coordinate with your chosen certification body ahead of submission. For most clients the gap between their current setup and certification is smaller than they expect. Cyber Essentials Plus, which involves an independent technical verification audit, is available as a separate engagement. See our Cyber Essentials page for more detail.

What areas of London do you cover?

We cover all London boroughs for on-site support. Our engineers are based in London and can attend premises across the city. Remote support is available to clients anywhere in the UK.