Microsoft 365 Copilot is a real, paid AI add-on for Microsoft 365 — not a separate product, but something that works inside the Word, Excel, PowerPoint, Outlook, and Teams your team already uses. If you’re considering it, here’s what it actually does, what it costs, and how we help you decide if it’s worth it for your business.
What Copilot actually does
Copilot is grounded in your organisation’s own data through Microsoft Graph, meaning it can reference your actual emails, documents, meetings, and chats rather than just answering generically. In practice, this looks like:
- Drafting and editing documents in Word based on existing files or a short prompt.
- Summarising long email threads or generating draft replies in Outlook.
- Building first-draft presentations in PowerPoint from a Word document or a set of bullet points.
- Analysing data and identifying patterns in Excel using plain-English questions rather than formulas.
- Summarising meetings and surfacing action items in Teams, including for anyone who missed the meeting entirely.
There’s also a free tier, Copilot Chat, included with most Microsoft 365 business plans at no extra cost. It’s worth knowing this exists, but it’s web-grounded only — it doesn’t have access to your organisation’s internal files, emails, or Teams data the way the full paid version does, so it’s a useful starting point rather than the full picture.
What it costs
Copilot is licensed as an add-on — it requires an eligible base Microsoft 365 plan underneath it; it isn’t available as a standalone product. As of mid-2026, Microsoft’s published pricing for businesses with up to 300 users is broadly in the range of £15–£25 per user, per month for the add-on itself, on top of your existing Microsoft 365 Business plan, with several different bundling and discount options depending on which base plan you’re on and how you commit to billing.
We’re being deliberately cautious with an exact figure here — Microsoft has run several promotional pricing changes through 2026, and the right number for your business depends on which Microsoft 365 plan you’re already on, how many users you’re licensing, and which current offer applies. We confirm exact, current pricing for your specific setup as part of any Copilot conversation, rather than quoting a number here that might be out of date by the time you read it.
Is it worth it?
Honestly, it depends. Copilot delivers genuine value for teams that work heavily inside Microsoft 365 day to day, but it’s an add-on cost per user, and not every role in every business will get proportionate value from it. A few honest observations from how this plays out in practice:
- It tends to deliver the strongest return for roles that spend significant time drafting documents, summarising meetings, or working with data — think managers, project leads, and anyone regularly producing written reports or presentations.
- Rolling it out to every single user by default, rather than starting with the roles most likely to benefit, is a common and avoidable way to overspend on licences that go unused.
- It works best as a genuine productivity layer on top of an already well-configured Microsoft 365 environment, not as a fix for an organisation that hasn’t yet got the basics (proper licensing, security, training) right.
How we help
We don’t just sell you a licence and leave you to figure it out. As part of bringing Copilot into your business, we help you:
- Identify where it makes sense. We look at your team and your existing Microsoft 365 usage to identify which roles are genuinely likely to benefit, rather than licensing everyone by default.
- Configure it properly. Copilot’s access is governed by the same permissions already in place across your Microsoft 365 environment, which means getting your SharePoint and file permissions right matters more once Copilot is in use, not less. We review this as part of setup.
- Roll it out in stages. A small pilot group first, with a clear view of how it’s actually being used, is a far better approach than licensing your whole business on day one and hoping for the best.
- Provide training and guidance. Copilot is genuinely useful, but it works best when people know how to prompt it effectively. We provide guidance and practical tips as part of rollout.
Part of your managed support contract
Copilot licensing itself is billed according to your specific Microsoft 365 subscription. Assessment, configuration, rollout planning, and training are available as part of your managed support relationship with us.
One monthly fee. One number to call.
If you’re weighing up whether Copilot is worth it for your business, we can talk it through properly — current pricing, what it would actually mean for your team, and whether it’s the right time.
