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Enterprise developer company Microsoft launched their Teams app back in 2016, offering numerous opportunities for businesses and organizations to connect with their employees and ease their collaboration process.
With Microsoft’s app, you can organize your workplace, collaborate on projects in real-time and connect with your teammates in any way you want. Microsoft Teams enables users and employees to transfer the entire business online while optimizing operations instead of disrupting processes.
But what are the advantages and opportunities that Microsoft Teams calling gives us?
Voice and video calling
Microsoft Teams offers a complete phone system allowing users to take advantage of high-tech voice and video calling features. Teams’ members can make or receive phone calls, use video chats, record meetings, share their screens, give instant feedback, etc.
They can transfer calls via call forwarding, set their phone numbers and use audio conferencing features.
Call from Teams, Outlook or a mobile device
If you have a Microsoft calling plan or a Microsoft 365 E5 plan, you can make and receive calls from any mobile phones with public switch telephone network (PSTN) connectivity. Employees can call from anywhere using their Teams app, via Outlook or directly from their mobile device.
Make and receive phone calls
With Microsoft Teams, you can make and receive one-on-one or group calls whenever you need from wherever you need. The user interface allows you to start a call from several locations to ease the process.
You can do so for audio and video calls directly from a chat, from the search box, from a person’s contact card or simply dial the number.
For incoming or inbound calls, you will receive a notification where you can choose to accept or decline the call. You also see an option to turn on your video camera. For missed calls, access your call history, where you can also check your voicemail.
Teams calling allows you to stay productive at all times with its various features. You can set your status to keep people from calling you during busy hours or keep your colleagues informed about which hours of the day you are available.
Work calls and video chatting with your colleagues are more accessible than ever, saving time crafting long messages, going back and forth and risking misunderstandings. In case your discussion is about a future project, or you just want to make sure to remember everything, you can record your meetings and review them later.
Easily manage cloud phone calls.
You can easily manage your cloud phone calls and settings in the Microsoft Teams app. You can personalize various aspects to improve your workflow and ease of use.
Like for example :
- Add and remove delegates
- Change your default mic, speaker, or camera
- Make a test call
- Set your call answering rules
- Adjust your voicemail settings
- Choose ringtones
- Turn on Text Telephone (TTY)
- Manage blocked numbers
- Manage call queue notifications
Microsoft’s unified communications solution is a preferred VoIP service by many businesses that are not satisfied with private branch exchange (PBX) capabilities. Teams calling is a reliable connectivity solution, especially with E3 and E5 plans with advanced security features.
Setup, configuration and management with Microsoft Teams are seamless and centralized. You can adjust and personalize all your call settings either from the “General”, “Devices”, or “Calls” tab. As an admin, you can also manage other employees’ accounts and primary phone numbers.
The phone system in Office 365 also features menu options when receiving inbound calls, also referred to as auto-attendant services. This type of service helps customers navigate through service categories to connect to the customer service representatives in the correct department.
Contact centre integration
Suppose your organization needs additional contact centre features to help achieve its CRM strategy goals. In that case, Microsoft Teams might be a good solution for you as it offers integrations in addition to its native capabilities.
All Team users have access to an already set up cloud voicemail service. Still, they can adjust their voicemail settings to configure greetings, answer rules, message recordings, default language or transfer rules.
Microsoft Teams-certified devices
Users can use various Microsoft Teams-certified devices to enhance their connectivity, collaboration and performance.
With Teams calling, you can create call queues to greet new callers, put them on hold or play music while allowing simultaneous ringing and routing towards an available agent.
Cloud compliance recording
The cloud compliance recording is available for anyone who uses Microsoft 365 Business Premium or A3, A5, E3 or E5 plans.
Direct routing in Microsoft Teams allows you to configure PSTN services or Session Border Controller (SBC) to the phone system.
Users can use PSTN, PBX or a mobile phone to join any scheduled or incidental audio conferencing meeting.
How can we help your business?
Network Fish can help you with everything from acquiring a license and installation to proper configuration, support and security if you are using Microsoft Teams app or want to implement it as your new VoIP solution.
Network Fish is a managed services provider with a team of experienced professionals. We specialize in Microsoft 365 solutions, including backups, security and Teams VoIP services, developing tailored solutions for each business depending on its goals and needs.